The Customer must inspect the Goods within 24 hours after delivery.
Goods damaged in transit must be reported to the carrier on delivery and Raj Ayur Ltd within 24 hours of the receipt.
Should any goods be damaged, please email us with the name of the product and order number to request a replacement, all damaged goods must be returned in their original packaging. Do not continue to use items when damaged, as you will then be deemed to have accepted the goods in their damaged condition.
Unfortunately, we are unable to reimburse charges or replace items until we have received your returned goods Please allow 28 days for reimbursement or issue of replacement goods, so that the faulty goods may be examined.
Raj Ayur Ltd shall not be liable to compensate the Customer by way of damages or otherwise for non-delivery or late delivery of the Goods or for any loss consequential or otherwise arising from non-delivery or late delivery.
We offer all our customers the right to cancel their order before despatch or return their order and request a refund within 21 days of receipt.
We offer 21 days' unconditional approval on any item purchased from Raj Ayur Ltd. You can either claim a full refund (less postage and packaging) on any item returned to us within 21 days providing it has been unopened.
Refunds and exchanges may only be processed when we have received the returned items.
It is advisable to obtain proof of posting from the Post Office and consider insuring your parcel in the event of loss or damage, as we cannot compensate for parcels that are damaged or mislaid in transit.
On receipt of a returned item that was originally paid for by credit card, a reimbursement will only be made to the credit card account of the person who originally paid for the goods.
If you require an exchange your new products will be despatched only once we receive the exchange item unopened.